Appointments

• Use your NHS account (through the NHS website or NHS App)
• Using the GP online system: SystmOnline
• Phone us on 01273 559601 during opening times
• Or complete the following form to cancel an appointment

Please note, if you contact us to cancel your appointment within 15 minutes of the appointment time, this will be recorded as a ‘Did Not Attend’ (DNA).

If you have a chronic condition, you will be invited to attend the surgery for an annual review. Click here for further information.

If you you need medical advice, 111 online can tell you what to do next and signpost you to the correct service. This online service is for people aged 5 and over. Call 111 if you need help for a child under 5.

You can also head to the NHS Website to find our more about your symptoms and how it is best to treat them.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

A Minor Injury Unit (MIU) is a healthcare facility that provides treatment for less serious injuries and illnesses that don’t require a visit to the emergency department. They’re usually staffed by trained healthcare professionals such as nurses and paramedics and don’t require an appointment—patients can just walk in.

They can help with things like: 

• sprains and strains
• suspected broken bones
• injuries, cuts and bruises
• stomach pain, vomiting and diarrhoea 
• skin infections and rashes
• high temperature in children and adults
• mental health concerns

Lewes Victoria Hospital Urgent Treatment Centre is the closest unit to the surgery. To find similar units please click here.

Address: Lewes Victoria Hospital, Nevill Road, Lewes, East Sussex, BN7 1PE

Opening hours:  8:00 am to 8:00 pm, 7 days a week

Telephone: 01273 666 492

Walk in or use 111 to receive a booked arrival time.

The X-ray department is available Monday to Friday, from 9:00am to 4pm.

NO HIP X-RAYS

As part of the Brighton & Hove Federation, Preston Park Surgery patients have access to evening and weekend appointments. These include GP appointments as well as nurse and healthcare assistant appointments. Based on your symptoms, we can offer you these appointments, as well as those available at this surgery.

For many health concerns, you don’t need to see a GP first. Self-referral services allow you to access expert help directly—saving you time as you are not needing to wait for a GP appointment.

You can self-refer for a range of issues, including:

• Physiotherapy – for joint, back, or muscle pain
• Mental health support – such as talking therapies for anxiety or depression
• Sexual health services – including contraception and STI testing
• Maternity services – to start your pregnancy care
• And many more

Our receptionists are trained to signpost you to these services; therefore, they will ask you a few questions about the reason for your call. You do not have to disclose this information, but if you choose to, you may receive the right care sooner.

Click here to find the above services and many more.

Please tell us:

• If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text
• If you need an interpreter
• If you have any other access or communication needs

Whilst we encourage our patients to always try to visit the the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, If you feel you may need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will visit you at home only if they think that your medical condition requires it and will also decide how urgently the visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please see the most frequently asked questions regarding Systmonline. The below link will provide you with information on how to book an appointment, why we are using Systmonline and additional support with any questions you may have.

FAQs for Systmonline