From 15th July 2017 we will require 3 working days to process prescription requests. This is to allow for more efficiency and for increased safety in the issuing of medications.
Changes to the way we make your appointments
Over the coming months we are going to be making some changes to the way we work. This may include a wider range of healthcare professionals such as Pharmacists.
We want to make sure you are directed to the person who is best able to help you when you call.
In order to make this happen, our reception staff will be asking for a brief idea of the problem when you call to book an appointment or telephone call.
This is in no way meant to be intrusive, but will help them make sure you are seen or contacted by the most appropriate person. For example, if you need an extension of your sick note, you may not need to see the Doctor. We hope that this will free up appointment slots for Doctors who can then see patients more appropriately.
It will be extremely helpful if you are able to give us a brief idea of what you are asking to be seen for.
What are we changing?
- When you ring to book an appointment or request a telephone consultation, the receptionist will ask you for a brief description of what you are calling for
- The Reception staff will then use this information to try and make sure you are seen by the most appropriate person
- This does not mean they will be making any clinical decisions about your request – they are not medically trained and will only be working to protocols written and approved by the Doctors
- This is not being asked as an intrusion – Reception staff are asking you this question on behalf of the Doctors and will not use the information other than to book your appointment – Receptionists work under a strict code of confidentiality so will not share the information you give them with anyone except for the Doctor or Clinician that you are seeing
Why are we doing it?
- The need for GP appointments continues to increase and you may be experiencing a long wait to get an appointment – you may also be finding it necessary to call ‘on the day’ to get an appointment
- In order to increase access to GP appointments, we need to ensure that they are not seeing patients for things that could be resolved by someone else
- We hope that ensuring that you are seen by the most appropriate person will ensure your issue is resolved as quickly as possible and will reduce the need for return visits
- We want to make sure we are making the best use of all our clinical staff and their skills
We currently have working in the Practice:
- 8 GPs – increasing to 9 from 1st May 2017
- 1 Nurse Practitioner who can prescribe some medications
- 2 Practice Nurses
- 1 Healthcare Assistant
- 1 Phlebotomist who takes blood samples
We are working alongside some other local practices to employ a Clinical Pharmacist and will publish more information about that when we are able.
Due to some changes to personnel, we will no longer be holding a surgery on Saturday mornings. We will however be providing late appointments on a Monday evening and these can be pre-booked.
Routine appointments will be available with a Doctor or Nurse.
There is a new contact point for befriending services in Brighton and Hove. Please see the leaflet below for more information and about finding or becoming a befriender.
Sign up for Electronic Prescriptions
Say goodbye to paper prescriptions. Electronic prescriptions go straight to your nominated pharmacist. Ask Reception or your Pharmacist for a Nomination form.
Friends and Family Test
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