More than fifty per cent of our appointments (both face-to-face and telephone) are available to pre-book up to four weeks in advance. The rest are released on the day for immediate booking.
We aim to offer four weeks of pre-bookable appointments at any one time.
We want to make sure you are directed to the person who is best able to help you when you call.
In order to make this happen, our reception staff will be asking for a brief idea of the problem when you call to book an appointment or telephone call.
This is in no way meant to be intrusive but will help them make sure you are seen or contacted by the most appropriate person. For example, if you need an extension of your sick note, you may not need to see the Doctor. We hope that this will free up appointment slots for Doctors who can then see patients more appropriately.
It will be extremely helpful if you are able to give us a brief idea of what you are asking to be seen for.
Please be aware that our receptionists are only able to book the appointments that are free on the computer – they are not at fault if some of the doctors are not available. We understand that this can sometimes be annoying, but please do not take your frustration out on them. Please treat them with the same courtesy and respect that they show you.
If you feel you do not need to be examined or your problem can be dealt with on the phone, please request a telephone call instead of an appointment in the surgery (unless your GP has specifically requested that you make an appointment to see them).
The doctors and the nurses are available for telephone calls in the mornings only. Telephone appointments can be pre-booked.
If you are unable to get an appointment on the day you will be offered a telephone call with a GP who will assess your needs.
All nurses appointments are pre-bookable as are the gynaecology, cervical smears, antenatal, post natal and child immunisation appointments.
- 10 minutes is allocated per consultation.
- Longer appointments - If you are booking a (company or insurance) medical, a minor surgical procedure, cervical smear or are aware that you will need more than the normal 10 minutes allowed in an appointment slot, please inform reception at the time of booking and they will allocate a longer appointment time.
- Please try to be on time for your appointments being late for an appointment causes delays to those after you.
- We strive to keep to time, but unfortunately due to medical emergencies, complex cases and other factors we occasionally run late.
- Please remember that each appointment time is for one person only – if other members of your family also need to be seen, please book an appointment slot for each of them.
- If you are unable to keep your appointment please cancel as soon as possible to allow other patients to use the appointment.
If you are unable to get an urgent on the day appointment we operate a Duty Doctor Triage system. Each day one of the GPs is the designated duty doctor, and is responsible for resolving all urgent medical problems. You speak to the doctor by telephone first and if necessary they will then give you an urgent appointment.
1. You call us
If you feel you need urgent medical advice or treatment and this cannot wait for the next bookable appointment please telephone the surgery with your name and a contact telephone number. The receptionist will also ask you for a brief explanation of the problem – this is so that the doctor has prior knowledge of your situation and can also prioritise the most urgent calls first. If you feel uncomfortable and do not want to give a reason to the receptionist, that is entirely up to you.
2. The Duty Doctor calls you back
The duty doctor will call you back and discuss your problem with you. If the matter cannot be resolved over the phone, they will give you an appointment that morning or afternoon, depending on when you called. This appointment may be with themselves, a member of our nursing team, or another of the GPs.
Please avoid coming down to the surgery without an appointment.
We strongly advise that you phone first to speak to the duty doctor in order to try to get an urgent appointment. Attending without prior notice can result in having to wait long periods before being seen.
If you or someone you know does not speak enough English to give a proper history they may benefit from an interpreter. This will help the patient and the doctor.
Please book an interpreter to accompany you at your appointment. This can be done through the surgery’s secretaries, please ask at reception.