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Noticeboard

Pharmacy Survey

The Council and NHS in Brighton and Hove need your help to understand better the views of local people on Pharmacy services available in Brighton & Hove. The survey will be used to assess whether the current services are meeting the needs of local people and your views will help to plan and improve the health services that pharmacies have to offer in future.

Click here to complete the survey.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Accessible Information Standard (31st July 2016)

Click here for an Easy Read leaflet about the Accessible Information Standard

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

This includes making sure that patients, service users, their carers and parents get information in different formats if they need it, such as:

  • Large print
  • Easy Read
  • Via eMail 

The Accessible Information Standard also tells organisations how to support people’s communication needs, e.g. by offering support from an interpreter or an advocate.

As part of the Accessible Information Standard we have to carry out 5 tasks:

1  Ask people if they have any information or communication needs and find out how to meet those needs

2  Record those needs in a set way

3  Highlight a person’s file, so that it is clear that they have   information or communication needs, and clearly explain how those needs should be met

4  Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so

5  Make sure that people get information in an accessible way and communication support if they need it.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Excluded Patient Scheme

Preston Park Surgery has a contract with NHS England to provide medical care to patients who have been excluded from other practices. This is done within strict boundaries and protocols to ensure the safety both of other patients and staff.

If you have any queries please contact the Practice Manager.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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